Decision Maker: Audit and Governance Committee

Outcome: For Determination

Is Key Decision?: No

Is Callable In?: No

Date of Decision: September 29, 2025

Purpose:

Content: That the Audit and Governance Committee notes: (a)   The content and recommendations of the LGCSCO’s and HoS annual review letters, including the outcomes of their investigations completed in the year 2024/25 that relate to North Northamptonshire Council and; (b)   The content and recommendations of the Annual Landlord Complaints and Service Improvement report, including the updated annex for insertion in the corporate complaint handling policy.   Reason for Decision: To ensure the correct scrutiny and oversight of corporate complaint handling performance. This supports accountability and transparency which are integral to a positive organisational culture of complaint handling.   Alternative Options Considered: No alternative options considered. Scrutiny of annual performance outcomes by council governance is an expectation of the respective LGSCO and HoS complaint handling codes.