Decision Maker: Finance, Policy and Resources Committee

Outcome: Recommendations Approved

Is Key Decision?: Yes

Is Callable In?: No

Date of Decision: November 20, 2025

Purpose: The report provides statistics, learning and context to the complaints received and closed by Richmond Council for all services during the year 2024/25. Wherever possible comparative analysis with previous years is included.

Content: RESOLVED:   To note the report and associated appendices.