Decision Maker:

Outcome: Recommendations Approved

Is Key Decision?: No

Is Callable In?: No

Date of Decision: November 20, 2025

Purpose:

Content: Resolved –   That the Committee noted the performance improvement information contained within this report - specifically, the 8% and 9% increases in timely responses to Stage 1 and Stage 2 complaints respectively, compared to the previous financial year and supports the key improvement actions outlined in Section 8 of the Annual Report to ensure continued progress including:-   ·         Timeliness of Responses; ·         Training and Communication; ·         SEND Complaints.    (To be actioned by: Interim Strategic Director Corporate Resources/s151)                                                                   (Steven Mair - 07786 525809)