Decision Maker:

Outcome: Recommendations Approved

Is Key Decision?: No

Is Callable In?: No

Date of Decision: September 12, 2024

Purpose:

Content: RESOLVED   That the Executive:   a)    Noted the performance of the new Tenant Satisfaction Measures (TSMs) as set out in Appendix A, comparative performance across six other housing providers provided in Appendix B and the Annual Complaints Performance and Service Improvement Report provided in Appendix C.   b)    Approved the establishment of the Housing Improvement and Assurance Board and its draft Terms of reference (attached at Appendix D). The Board will be chaired by a member of the administration and will be made up of four Conservative members (including the chair) plus one representative from each of the recognised political groups.   c)    Approved the establishment of a Housing Improvement and Assurance Plan that will be overseen by the Housing Improvement and Assurance Board and reported on to the Executive and the relevant Scrutiny Committee,     Reasons for Recommendations:   ·        To support the Council to review and understand performance in relation to the Housing landlord function as measured by the new statutory reporting requirements. ·        To ensure that the Council responds promptly and diligently to required improvements and an Action Plan will ensure a significant and continuing commitment to improving standards in the housing service. ·        The proposal to establish a Board provides a focus on key areas which means there is greater oversight and accountability from the leadership of the organisation and Councillors. The governance arrangements proposed will provide even greater focus and scrutiny from Councillors giving assurance to the Council of the work that is to be undertaken.   Alternative Options Considered: The alternative would be to not present the overview or establish a Board. This option is not recommended as the Executive should be kept informed of the Council’s performance to ensure effective monitoring and ensure that they take robust action to deliver the best services to residents.