Decision Maker: Executive

Outcome: Recommendations Approved

Is Key Decision?: Yes

Is Callable In?: Yes

Date of Decision: October 10, 2024

Purpose: Presentation of the Local Government & Social Care Ombudsman Annual Review of North Northamptonshire Council Complaints 2023/24

Content: RESOLVED   KEY DECISION   That the Executive noted the content and recommendations of the LGCSO’s annual review letter, including the outcomes of their investigations completed in the year 2023/24 that relate to North Northamptonshire Council.     Reason for Recommendation: To ensure correct scrutiny and oversight of corporate complaint handling performance. This supports accountability and transparency which are integral to a positive organisational culture of complaint handling.   Alternative Options Considered: No alternative option considered. Scrutiny of annual performance outcome by council governance is an expectation of the LGSCO complaint handling code.