Decision Maker: Corporate Scrutiny Committee

Outcome: Recommendations Approved

Is Key Decision?: No

Is Callable In?: No

Date of Decision: October 15, 2024

Purpose:

Content: RESOLVED:   (i)         To note the content and recommendations of the LGCSO’s annual review letter.   (ii)        That future reports contain examples of learning from complaints and details of Stage 1 and Stage 2 complaints.   (iii)      To receive an update on the impact of the changes in the process at a future meeting of the Committee.