The Camden Council Leaseholders' Forum met on Tuesday 02 June 2026 to discuss proposed amendments to the Forum's constitution, receive updates on various council services, and review progress on ongoing initiatives. Key topics included leaseholder satisfaction surveys, asset management strategies, and repairs.

Proposed Amendments to the Constitution and Code of Conduct

The meeting was scheduled to consider proposed amendments to the Leaseholders' Forum Constitution and Code of Conduct. These changes, highlighted in red within the provided documents, would require a majority of Representatives to be agreed upon, provided that notice of the proposed changes had been given as a published agenda item and that the quorum of six representatives was present. The proposed amendments included changes to the election of officers, moving from a single Chair and Vice-Chair to two Co-Chairs and two Vice-Chairs, and the addition of a Freeholder member to the Camden Leaseholders' Forum (CLF). The Constitution defines terms such as Leaseholder, Freeholder, and Forum, outlining the Forum's aims to represent leaseholders and freeholders in matters of general concern and to improve relations with the Council. It also details the election of Representatives every three years, the eligibility criteria for membership, and the process for filling vacancies. The organisation of the Forum includes the election of Co-Chairs, Vice-Chairs, and a Communications Member, with the Forum holding four formal meetings annually. The conduct of business at meetings is governed by standing orders, which prioritise decisions by consensus but allow for voting if consensus cannot be reached. The Code of Conduct for members and observers was also up for review, outlining expected behaviour before, during, and between meetings.

Progress Report

A progress report was scheduled to be received, covering actions from previous meetings not addressed by other agenda items. This included updates on the Frequently Asked Questions (FAQs) document for leaseholders, which was intended to include information on how Awaab's Law applies to leaseholders. The report was also expected to detail progress on the Leaseholder Forum website project and updates on sub-letting letters and insurance excess for leaks.

Update from the Home Ownership Manager

The Home Ownership Manager was scheduled to provide an update, which was expected to include a review of Leaseholders' Frequently Asked Questions and address other questions from Forum members regarding Leaseholder Services. This update was also anticipated to cover the new Customer Relationship Management (CRM) system, Netcore, which was reported to be functioning well, with a high percentage of communications being responded to on time. Plans for an online learning programme for leaseholders and tenants, focusing on topics such as understanding service charges, were also to be discussed.

Update on Master Keys and Repairs

An update on master keys and repairs was scheduled to be presented by the Head of Repairs and Operation Services, and the Head of Housing and Property Engagement and Customer Services. This discussion was expected to include an update on text alerts for fire alarm maintenance visits to street properties and address other questions from Forum members on repairs. The report pack indicated that the ROCC system was in place for day-to-day repairs, with plans to integrate major works. The MadeTech system, a new front-end for reporting repairs, was also to be discussed, along with a pilot for Fire Risk Assessment (FRA) door inspections that used text alerts and appointment choices, which had significantly reduced 'no access' rates.

Update on Leaseholder Satisfaction Surveys

The Forum was scheduled to receive an update on leaseholder satisfaction surveys. This included plans for the Housemark Survey of Leaseholders in Autumn 2026 and the involvement of the Leaseholders Forum in this process. Additionally, plans for the KWEST repairs Survey, relating to leaseholders and Forum involvement, were to be discussed.

Update on Asset Management Strategy

An update on the Asset Management Strategy was on the agenda, covering freehold sales, leasehold sales, and the buyback scheme. A stock condition survey was also to be discussed as part of this update.

Update from the Associate Cabinet Member for Leaseholders

Councillor Lorna Greenwood, the Associate Cabinet Member for Leaseholders, was scheduled to provide her final report before going on maternity leave. This update was expected to summarise achievements made through collaborative work with officers and Forum members, and to touch upon the appointment of her successor.

Neighbourhoods Update

Maria Jacobs, the Head of Neighbourhoods, was scheduled to provide a verbal update on Neighbourhood Services. This update was expected to cover the structure of the service, its responsibilities including managing communal areas and building safety, and current priorities such as increasing staff presence on estates and developing a structured inspection programme. Priorities for the coming 12 months, including developing systems for better data use and allowing residents to choose their preferred contact method, were also to be discussed.

Fire Safety Project

An update on the Fire Safety Project was to be provided by Scot Reid, the Head of Housing and Property Engagement and Customer Services. This was expected to include information on the Universal Key System project for street properties, aimed at enhancing safety and compliance with London Fire Brigade best practices. Concerns regarding security, communication, and unannounced contractor visits were anticipated to be raised. The Associate Cabinet Member for Leaseholders was also expected to provide an update on the frequency of fire safety maintenance visits.