Clare Gibbons

Mystery Shopping Exercise

From: Cabinet - Tuesday, 24 June 2025 10.00 a.m. - June 24, 2025

To report to Cabinet the results of a recent mystery shopping exercise undertaken in February/March this year.

For Determination

Exclusion of the Press and Public

From: Cabinet - Tuesday, 24 June 2025 10.00 a.m. - June 24, 2025

Recommendations Approved

2024/25 Provisional Housing Revenue Account (HRA) Outturn

From: Cabinet - Tuesday, 24 June 2025 10.00 a.m. - June 24, 2025

To receive the HRA revenue and Capital outturn position for the financial year 2024/25 with Reserve balances as at 31 March 2025, and to agree proposed changes to the Capital Programme. Th report also provides a statement of the year-end financial position and progress with approved capital investment projects.

For Determination

Tenant Satisfaction Measures Annual Report

From: Cabinet - Tuesday, 24 June 2025 10.00 a.m. - June 24, 2025

For Cabinet to note the 2024/25 Tenant Satisfaction Measures (TSMs) set out at Appendix A, which are required to be submitted annually to the Housing Regulator and published by the Council.

For Determination

Housing Service - Annual Complaints Report 2024/25 and Self-Assessment of the Complaints Code of Conduct

From: Cabinet - Tuesday, 24 June 2025 10.00 a.m. - June 24, 2025

For Cabinet to note the Annual Complaints Report for 2024/25 at Appendix A and the Complaints Code of Conduct: Self-Assessment Form at Appendix B. These documents relate to the Housing Service and form part of the submission requirements by the Housing Ombudsman.

For Determination